At Dr. Simi, we value transparency and honest feedback. Customer reviews help us improve our products and help other customers make informed decisions.

How Reviews Are Collected

Reviews on our website are collected through two main channels:

On-Product Page Reviews

Customers may voluntarily submit reviews directly on each product page. These reviews are publicly visible and are not incentivized.

Post-Purchase Email Requests

After completing a purchase, customers may receive an email inviting them to share feedback about their experience and review the product(s) purchased. Participation is completely optional.

All reviews displayed on our website reflect the genuine opinions and experiences of customers.

Review Moderation & Approval

To ensure a respectful and trustworthy environment, all reviews may be subject to moderation by the Dr. Simi E-commerce Team before being published.

Reviews are not edited to change their meaning, tone, rating, or opinion. They may be reviewed for compliance with this policy and may be declined or removed at any time in Dr. Simi’s sole discretion.

Reviews That May Be Removed or Not Published

We are committed to free expression and honest feedback. However, reviews may be removed or declined if they include:

• Offensive, abusive, hateful, or discriminatory language

• Harassment, threats, or personal attacks

• Explicit, obscene, or sexually inappropriate content

• Content that promotes violence or illegal activity

• Spam, promotional material, or repetitive submissions

• False, misleading, or fraudulent claims presented as facts

• Personal information (phone numbers, email addresses, addresses, etc.)

• References to medical claims that are not supported or are prohibited under FDA or FTC guidelines

• Claims that a product diagnoses, treats, cures, mitigates, or prevents any disease

Negative reviews will not be removed simply for expressing dissatisfaction, criticism, or a low rating.

Transparency & Authenticity

We do not pay for reviews or offer incentives in exchange for positive feedback.

Reviews represent individual customer experiences and do not necessarily reflect the views of Dr. Simi.

Review order or visibility may vary based on relevance, recency, or helpfulness, but ratings are never manipulated.

By submitting a review, you grant Dr. Simi the right to use, reproduce, and display such review for business and promotional purposes as described in our Terms of Use.

Medical & Product Disclaimer

Customer reviews are based on personal experience and are not intended to replace professional medical advice. Always consult a healthcare professional before using any product.

Questions or Concerns

If you believe a review violates this policy or have questions about our review process, please contact our customer support team.

For additional terms regarding user submissions and feedback, please refer to our Terms of Use.